Services and Charges

A brief description of each service is listed below. If you are still unsure if we are able to help you, simply give us a call or drop us an email. 

In considering the cost of moving your pet, please see below the possible disbursements that may or may not apply to you

 
Disbursements

 

  • Pet airticket/Freight Rate

    • This cost depends on the size of your pet and whether you are moving your pet as excess baggage/in-cabin (accompanied) or as Cargo (unaccompanied)*

    • Additional charges that are quoted together are handling fees and taxes.

  • Veterinary Fees

    • This involves veterinary inspection and cost of blood sampling, vaccinations and treatments as part of the requirements of the importing country. 

  • Laboratory Fees

    • Fees differ depending on where the blood is sent and the type of tests required. 

    • Some vets will charge a commission over the actual cost of the blood test. 

  • Pet Travel Crate

    • An IATA approved crate is necessary for all transport even if via land (e.g. Malaysia)

    • Different airlines and breeds may have additional crate requirements

  • Import Permit/ Export Permit/ Transhipment Permit. 

    • Costs are different for each country. 

    • In some countries, an import/export permit is not required. 

  • Health Certificate Endorsement/ Conversion

    • This is a compulsory document that is required in all relocation matters.

  • Quarantine Fees

 

*Please note that certain export destinations and airlines place additional restrictions on the the method of travel and the breed of your pet. 

 
Import into Singapore

Steps involved:

  • Qualifying of existing pet records for validity of import

  • Preparation of Singapore-based documents and processing of paperwork

  • Advicement of Singapore import requirements to agent from country of export and/or owner of pet.

  • Timeline planning

  • Quarantine Reservation (if required)

  • Domestic assistance in the process of veterinary inspection and 

  • Domestic transport from Port/Quarantine to Local Residence

 

Export from Singapore

Steps involved:

  • Qualifying of existing pet records for validity of export

  • Preparation of Singapore-based documents and processing of paperwork based on country of import's requirements

  • Advicement of country of Import requirements to the owner or agent i.e. quarantine reservation, import permit application

  • Timeline planning

  • Domestic assistance in the process of veterinary inspection and 

  • Domestic transport from Local Residence to Port

 

Freight Liasing
  • Engaging with freight forwarders for the purchase of pet's airway bill

  • Confirming the flight route of the pet via the various airlines. 

  • Liasing with freight forwarders on cargo clearance and delivery to residence at destination country

 

Accessing and Qualification of paperwork
  • If owner/agent has already prepared all or some paperwork and would only like to confirm that their timeline is valid and all requirements are met. 
     

Transit via Singapore
Short/Long Term Boarding solutions
Quarantine-related Services
  • Please note that we do not provide quarantine services. All quarantine is done in Agri-food and Veterinary Authority of Singapore (AVA)'s quarantine center. 

  • Atlas Source Relocation Services offers visits to the pets in quarantine. This includes

    • Picture/video updates

    • Delivering food and/or additional medication

    • Arranging for outcall vet visits

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